Store Terms and Conditions

Online Store Terms and Conditions

§ 1. Definitions

Na potrzeby niniejszego Regulaminu przyjmuje się następujące definicje:
Business day – one working day, falling from Monday to Friday, excluding public holidays.
Registration Form – a form available at [link], allowing to establish an Account in the Store. In the Registration Form, the Customer is required to provide the following data: name, surname, gender, year of birth, e-mail address and password.
Customer – a natural person with full or limited legal capacity, a legal person, an organizational unit to which the law grants legal capacity, who has concluded or intends to conclude a sales contract or a contract for the provision of services with the Seller.
Consumer – means a natural person making a legal transaction with an entrepreneur that is not directly related to his business or professional activity.
Entrepreneur with the rights of a Consumer – means a natural person entering into a Sales Contract directly related to his/her business activity, when it follows from the content of the Sales Contract that it does not have a professional character for this Entrepreneur, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
Store Website – means the websites under which the Seller operates the Online Store, operating in the domain www.petparents.com.pl
Account – a service provided electronically by the Seller, consisting in the creation and maintenance of an individual account of the Customer on the Website, in which the data provided by the Customer and the history of his/her purchases in the Store are maintained.
Delivery – means the actual act of delivering to the Customer by the Seller, through the Supplier, the Goods specified in the order.
Supplier – means the entity with which the Seller cooperates in the delivery of Goods.
Product – means a product presented by the Seller via the Store’s Website, which may be the subject of a Sales Contract.
Koszyk – elektroniczny formularz Zamówienia znajdujący się w Sklepie, umożliwiający wybór Produktów, podgląd składanego Zamówienia, jego modyfikację, wybór sposobu wysyłki i płatności.
Newsletter – usługa świadczona drogą elektroniczną przez Sprzedawcę, polegająca na przesyłaniu na podany przez Klienta adres e-mail informacji dotyczących oferty Sprzedawcy.
Opinions – an electronic form available next to each Product in the Store, allowing the Customer to express his/her own opinion about the Products and share this opinion. The opinions expressed are visible to all visitors to the Store. To add an opinion, it is necessary to provide your name and e-mail address.
Regulations – these regulations, available at ___________.
Service – the website available at [adres URL sklepu], through which the Customer can learn about the Store’s offer and place Orders.
Store – online store operating at www.petparents.com.pl, which offers products for animals.
Seller – BLISS PLAN Sp. z o.o. with its registered office in Warsaw, 18 / 108 Stefana Batorego Street, 02-591 Warsaw, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register under KRS number: 0001127245, NIP: 7011223210.
Subscription – a service provided by the Seller, consisting in regular delivery to the Customer of Products ordered by the Customer, marked by the Seller as Products available for Subscription.
Sales Agreement – a sales agreement within the meaning of the Civil Code, concluded remotely (within the meaning of the Consumer Rights Act), between the Customer and the Seller, concerning the sale of Products.
Order – a declaration of will of the Customer expressing a direct will to conclude a Sales Agreement, specifying the type and number of Products the Customer wishes to purchase from the Store, constituting an offer of the Customer within the meaning of the Civil Code, and containing the Customer’s data necessary to conclude and perform the Sales Agreement.

§ 2 Rules of using the store

Product prices shown in the Store are the total prices for the product and are gross prices (including VAT).
The total price of the order includes the price of the Product and, as the case may be, the delivery costs of the goods, which are indicated in the Store.
To make a purchase, the Buyer must add the selected Product to the Shopping Cart in the Store.
After adding the Product to the Cart, the Buyer selects the delivery method and payment method from among the available options in the Store.
The Order is considered to have been placed when the Buyer confirms the contents of the Order and accepts the Terms and Conditions.
Placing of the Order by the Buyer is equivalent to the conclusion of a sales contract between the Buyer and the Seller.
The buyer has the opportunity to make a purchase after registering in the Store (by creating an Account) or without registration, providing data for each new order.
After registration, the customer has access to his Account, where he can track his order history and update his data.
The customer is required to provide true and complete contact information when placing an Order.
By placing an Order, the Customer expresses his/her will to conclude a contract of sale and agrees to pay for the ordered Products.
The fulfillment of the Seller’s performance under the Sales Agreement takes place at the time of delivery to the Customer of the Products that are the subject of the agreement.

§ 3 Payments

(1) The Seller provides the following payment methods:
a) electronic payment and payment card payments via PayPal.com
possible current payment methods are specified on the website https://www.paypal.com/pl; Settlement of electronic payment and payment card transactions
is carried out according to the choice of the Customer via PayPal.com. Processing of electronic payments and payment cards is carried out by PayPal.com – a company PayPal (Europe) S.a r.l. & Cie, S.C.A., 5th Floor 22-24 Boulevard Royal, L-2449, Luxembourg
b) electronic payments and payment card payments via https://www.przelewy24.pl/ possible current payment methods are specified on the website https://www.przelewy24.pl/. Settlement of electronic payment and payment card transactions is carried out according to the Customer’s choice via https://www.przelewy24.pl/ – PayPro SA (PayPro) – Entity providing the Service to Users, based in Poznan, at Kanclerska 15 (60-327), entered in the register of entrepreneurs of the National Court Register kept by the District Court of Poznan Nowe Miasto and Wilda, VIII Economic Department of the National Court Register under the KRS number 0000347935, NIP number 7792369887.
c) PayU – the entity PayU S.A. providing services to Users, based in Poznań (60-166 Poznań, ul. Grunwaldzka 182), entered in the register of entrepreneurs kept by the District Court Poznań – Nowe Miasto and Wilda in Poznań, 8th Economic Department of the National Court Register under KRS number 0000274399, NIP 7792308495, REGON 300523444.

(2) By purchasing from the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw his acceptance.

§ 4 Deliverables

Products ordered by the Buyer in accordance with these Regulations will be delivered to the address provided by the Buyer in the order as the delivery address.
The Seller provides the following shipping methods:
Courier delivery
Parcel delivery
The Seller is obliged to deliver the Goods in accordance with the Sales Agreement.
The Seller shall post on the Store’s Website information about the number of Business Days required for Delivery and processing of the order.
The Delivery and processing time indicated on the Store’s Website is calculated in Business Days.
On the day the Goods are shipped to the Customer, information confirming the shipment by the Seller is forwarded to the Customer’s e-mail address.
The Customer is obliged to examine the delivered shipment at the time and in the manner usual for shipments of a given type. If the shipment is found to be damaged or defective, the Customer has the right to demand that an employee of the Supplier write an appropriate protocol.
As part of the implementation of the contract with the Customer, the Seller may send an invitation to the Customer’s e-mail address to complete an after-sales survey. The survey is used to examine the opinion of the conducted transaction. The Customer may voluntarily complete the survey.

§ 5 Withdrawal from the Sales Agreement

A Customer who is a Consumer, as well as an Entrepreneur with the rights of a Consumer, who has concluded a Sales Contract, has the right to withdraw from the contract within 14 calendar days, without having to provide a reason.
The period for withdrawal from the Sales Contract begins to run from the moment when the Consumer, Entrepreneur with the rights of a Consumer, or a third party indicated by them (other than a carrier), takes possession of the Goods.
A Consumer or Entrepreneur with the rights of a Consumer may withdraw from the Sales Contract by submitting a statement of withdrawal. This statement should be sent by enclosing it with the returned Product or sending it to the address: Jerzego Holzera 6/48, 02-972 Warsaw, Poland.
In case of withdrawal from the Sales Agreement, the agreement is treated as not concluded.
The statement of withdrawal from the Sales Agreement should contain information on which ordered Products the withdrawal from the Sales Agreement concerns and proof that the purchase was made in the Store. In this regard, the Seller recommends attaching to the returned Products a proof of purchase delivered to the Customer’s e-mail address (e.g. invoice, confirmation of payment by card), as well as providing the Order number.
The Seller is obliged to return all payments made by the Consumer or Entrepreneur with the rights of the Consumer, including the cost of delivery of the Goods, within no more than 14 days from receipt of the statement of withdrawal. The Seller may withhold reimbursement of payments until receipt of the Goods or proof of their return, whichever event occurs first.
If the Consumer or Entrepreneur with Consumer’s rights has chosen a delivery method other than the cheapest ordinary method offered by the Seller, the Seller shall not be obliged to reimburse the additional delivery costs incurred by the Consumer.
The Consumer shall be obliged to return the Product (or Products) subject to withdrawal to the Seller or give it to a person authorized by the Seller immediately, but no later than 14 days from the day on which he withdrew from the Sales Agreement. Returned Products should be sent back to the address of Jerzy Holzera 6/48, 02-972 Warsaw.
Consumer or Entrepreneur with the rights of a Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he or she withdrew from the Sales Agreement. To meet the deadline it is sufficient to return the Goods to the Seller’s address before the expiry of this period.
In the case of withdrawal, the Customer who is a Consumer or Entrepreneur with Consumer rights shall bear only the direct costs of return.
The Seller shall refund the payment using the same method of payment used by the Consumer or Entrepreneur with the rights of the Consumer, unless the Consumer or Entrepreneur with the rights of the Consumer expressly agreed to another way of return, which does not involve any costs for him.
When returning the Product as a result of the withdrawal of the Consumer from the Contract, the Seller shall be entitled to examine the condition of the Product. The Consumer and the Entrepreneur with the rights of the Consumer shall be liable for any diminution in the value of the Goods resulting from the use of the Goods beyond what is necessary to ascertain the nature, characteristics and functioning of the Goods.
The right of withdrawal from the Sales Agreement does not apply to the Consumer and the Entrepreneur with the rights of the Consumer in the case of contracts that concern:
(a) products that are perishable or have a short shelf life, as well as products that require refrigeration or freezing,
(b) goods delivered in sealed packaging that, once opened, cannot be returned for health or hygiene reasons, if the packaging has been opened after delivery,
(c) items that, once delivered, by their nature, are inseparable from other objects.

§ 6 Complaints

Any complaints regarding the performance of the Sales Agreement or the provision of services by the Seller on the Website may be submitted to the email address blissplan.sa@gmail.com
The Seller shall be liable under the warranty if a physical defect in the Product is discovered before the expiration of two years from the date of its release to the Customer or a third party designated by the Customer. The Customer has the right to demand the removal of the defect or replacement of the Product with a defect-free one year from the moment the defect is found, but the period cannot end before the expiration of two years from the release of the Product. Within this period, the Customer may also submit a statement of withdrawal from the Sales Agreement or demand a reduction in the price of the Product due to the detected defect. If the Customer has requested replacement of the Product with a defect-free one or removal of the defect, the course of the period for submitting a statement on withdrawal from the Sales Agreement or reduction of the price of the Product shall begin from the day on which the deadline for replacement of the Product or removal of the defect has passed, regardless of whether the Customer’s request has been fulfilled.
The Seller will respond to the Product complaint within 14 days from the date of the request containing the complaint.
If necessary, the Vendor has the right to require the Customer exercising warranty rights to return the defective Product to: blissplan.sa@gmail.com, unless the Vendor deems it sufficient to provide other evidence of the defectiveness of the Product, such as photographs, to which the Customer agrees.
The seller is not obliged to provide the customer with replacement goods for the duration of the complaint process.
If a defect in the Product is found, the Customer has the right to demand: a) removal of the defect, b) replacement of the Product with a new, defect-free one, c) reduction of the price of the Product, d) refund of money (by submitting a statement of withdrawal from the contract).
If the Goods have a defect, the Entrepreneur may:
a) make a statement on reduction of the price or withdrawal from the Contract of Sale, unless the Seller immediately and without excessive inconvenience for the Entrepreneur replaces the defective Goods with defect-free ones or removes the defect.This restriction does not apply if the Goods have already been replaced or repaired by the Seller or the Seller failed to fulfill the obligation to replace the Goods with defect-free ones or remove the defects. The Entrepreneur may, instead of the removal of defects proposed by the Seller, demand replacement of the Goods with defect-free Goods or, instead of replacement of the Goods, demand removal of defects, unless bringing the Goods into conformity with the agreement in the manner selected by the Entrepreneur is impossible or would require excessive costs in comparison with the manner proposed by the Seller. When assessing the excessiveness of costs, the value of the Goods free from defects, the type and significance of the defect found shall be taken into account, as well as the inconvenience to which the Entrepreneur would be exposed by another way of satisfaction.
b) demand to replace the Defective Goods with defect-free Goods or remove the defect. The Seller shall be obliged to replace the Defective Goods with defect-free Goods or remove the defect within a reasonable time without undue inconvenience for the Entrepreneur. The Seller may refuse to satisfy the request of the Entrepreneur if bringing the Defective Goods into conformity with the Contract of Sale in the manner chosen by the Entrepreneur is impossible or in comparison with the other possible way of bringing them into conformity with the Contract of Sale would require excessive costs. The cost of repair or replacement shall be borne by the Seller.
8. In the event of a decision to repair the ordered Product or replace the Product with a new one, the Product shall be sent to the Customer.
9. If the complaint is accepted and the payment is refunded, the Customer will receive a refund in the amount corresponding to the value of the purchase and in the same form of payment that he/she chose when placing the order. The refund shall also include all discounts given at the time of purchase.
10. The Seller shall not be liable for the Product’s non-conformity with the Sales Agreement if the Customer was aware of the non-conformity at the time of concluding the agreement.
11. The Seller shall not be liable under the warranty for defects in the Product that are the result of the Customer’s personal preferences, such as the Customer’s taste taste or the Customer’s pet.

§ 7 Free services

(1) The Seller shall provide to Customers, by electronic means, free of charge services:
(a) Contact form;
(b) Newsletter;
(c) Maintenance of Customer Account;
(d) Posting of opinions.

(2) The services indicated in §7.1 above are provided 7 days a week, 24 hours a day.
(3) The Seller reserves the right to choose and change the type, forms, time and manner of granting access to the selected listed services, of which it will inform the Customers in a manner appropriate to the amendment of the Terms and Conditions.
4 The Contact Form service involves sending a message to the Seller using a form on the Store’s Website.
(5) Cancellation of the free service Contact Form, is possible at any time and consists in ceasing to send inquiries to the Seller.
(6) The Newsletter service may be used by any Customer who enters his/her e-mail address, using the registration form provided by the Seller on the Store’s Website for this purpose. After submitting the completed registration form, the Customer will immediately receive an activation link via e-mail to the e-mail address provided in the registration form to confirm subscription to the Newsletter. Upon activation of the link by the Customer, a contract for electronic provision of the Newsletter service is concluded.The Customer may additionally, during the Registration, check the appropriate box in the Registration form in order to subscribe to the Newsletter service.
(7) Newsletter service consists of sending by the Seller, to the e-mail address, a message in electronic form containing information about new products or services in the Seller’s offer. The Newsletter is sent by the Seller to all Customers who have subscribed.
(8) Each Newsletter addressed to the Customers’ data shall contain, in particular: information about the sender, filled in field “subject”, specifying the content of the package and information about the possibility and manner of cancelling the free Newsletter service.
(9) The Customer may unsubscribe from the Newsletter at any time by unsubscribing via the link provided in each email sent as part of the Newsletter service or by deactivating the corresponding field in the Customer Account.
(10) The Customer Account Service is available after registration according to the rules described in the Terms and Conditions and consists in providing the Customer with a dedicated panel within the Store’s Website, allowing the Customer to modify the data he/she provided during Registration, as well as to track the status of orders and history of orders already completed.
(11) A Customer who has made a Registration may submit a request to the Seller to remove the Customer’s Account, however, in the event of a request to remove the Customer’s Account by the Seller, it may be removed up to 14 days after the request.
12 The Opinion Posting Service consists in enabling the Seller, Customers with a Customer Account to publish on the Store’s Website individual and subjective statements of the Customer concerning, in particular, the Goods.
13. cancellation of the service Posting opinions is possible at any time and consists in the cessation of posting content by the Customer on the Store’s Website.
(14) The Seller shall be entitled to block access to the Client’s Account and free services, in the event of the Client acting to the detriment of the Seller or other Clients, the Client’s violation of the law or the provisions of the Terms and Conditions, as well as when blocking access to the Client’s Account and free services is justified for security reasons – in particular: the Client’s breaking the security of the Store’s Website or other hacking activities. The blocking of access to the Customer’s Account and free services for the aforementioned reasons lasts for the period of time necessary to resolve the issue underlying the blocking of access to the Customer’s Account and free services. The Seller shall notify the Customer of the blocking of access to the Customer’s Account and free services by e-mail to the address provided by the Customer in the registration form.

§ 8 Intellectual property rights

The Seller informs the Client that the content posted on the Website and elements related to the Products (such as graphic designs, photos, descriptions) may constitute works within the meaning of the Act of February 4, 1994 on Copyright and Related Rights, and that the copyright to such content belongs to the Seller.
The Vendor informs that any distribution of copyrighted content by the Customer, without the prior consent of the Vendor, except for the use of such content within the framework of permitted personal use, constitutes an infringement of the Vendor’s copyrights and may involve civil or criminal liability.
The Customer agrees not to take actions that could infringe the intellectual property rights of the Vendor, including immediately stopping the use of any copyrighted content should the Vendor bring such infringement to its attention.
All trademarks, logos and other elements of visual identification used on the Website are proprietary and owned by the Seller or entities that have licensed the Seller to use them. The Customer has no right to use these elements without the permission of the rights owner.

§ 9 Final provisions

(1) The Seller shall be liable for non-performance or improper performance of the contract, but in the case of contracts concluded with Customers who are Entrepreneurs, the Seller shall be liable only in the case of intentional damage and within the limits of actual losses incurred by the Customer who is an Entrepreneur.

(2) The content of these Terms and Conditions may be recorded by printing, saving to a medium or downloading at any time from the Store’s Website.

(3) In the event of a dispute arising on the basis of the concluded Sales Agreement, the parties will seek to resolve the matter amicably. Polish law shall govern all disputes arising under these Terms and Conditions.

(4) Any Customer may use out-of-court means of handling complaints and claims. In this regard, it is possible for the Customer to use mediation. Lists of permanent mediators and existing mediation centers are provided and made available by the Presidents of the relevant District Courts. A Customer who is a Consumer may also use out-of-court ways of handling complaints and pursuing claims by submitting his/her complaint through the EU online ODR platform, available at: http://ec.europa.eu/consumers/odr/

(5) The Seller reserves the right to amend these Regulations. All orders accepted by the Seller for execution before the effective date of the new Regulations are executed on the basis of the Regulations that were in effect on the date of placing the order by the Customer. The amendment to the Terms and Conditions shall become effective within 7 days from the date of publication on the Store’s Website. The Seller shall inform the Customer 7 days before the new Regulations come into force about the change in the Regulations by means of a message sent via e-mail containing a link to the text of the amended Regulations.

6. the Regulations shall come into force on 28.01.2025